PLACING AN ONLINE ORDER

How do I place an online order?
It's simple. Click the 'add to cart' button on items that are available to be ordered online & shipped to store. When you are done shopping, click on 'Checkout' in the top right of your screen. Then follow along with the Checkout instructions to order your item(s). This includes selecting your store for online order pick up & paying for the item in full.

Do I need an account to place an online order?
No. Users have the option of creating an account or using a guest account to place an order. Having an account will allow you to track your order.

Will you confirm that you received my online order?
Yes. An Order Confirmation email will be sent to you immediately once your order has been placed. If you do not receive one, check your SPAM folder or contact us at customerservice@peaveymart.com. At time of pick up, please bring the credit card used to make your purchase, a government issued ID, and your Pick Up email to verify the price. For your protection, orders can only be released to the customer who placed the order. Unfortunately, we cannot allow anyone to pick-up an order on your behalf.

Is there a tracking number?
Customers can track the progress of their online orders in My Account. Email notifications will also be sent when a customer places an order, when the order has shipped from the Distribution Centre, and when the order arrives in store and is available for pick up.

PICKING UP AN ONLINE ORDER

Can I choose which store my order gets shipped to?
Absolutely. During the checkout process, you will be asked where you would like to pick up your online order. Online orders can be sent to any of our locations.

What is required when I come to pick up my online order?
At time of pick up, please bring the credit card used to make your purchase, a government issued ID, and your Pick-Up email to verify the price. For your protection, orders can only be released to the customer who placed the order. Unfortunately, we cannot allow anyone to pick-up an order on your behalf. Order Pick-Ups must be completed within 10 days.

How will I know my order is ready for pick up?
Regularly stocked items usually arrive in Store within 12-14 business days. Factory orders, bulk orders, and pre-orders may take a bit longer. You will receive an Order is Available for Pick-Up email with further instructions.

Ace will use their best efforts to ship online orders as per the timing specified for the product. In some instances, exceptions may occur due to circumstances beyond Ace's control. Ace will attempt to notify the customer when orders may be delayed. If a product becomes unavailable, the customer will be contacted to discuss the circumstances.

Ship dates vary by item and store for pre-order items. When a pre-order is placed, an Ace eCommerce Associate will contact you with an approximate ship time. You will receive an Order is Available for Pick-Up email when your order is ready for pick up. Order pick up must be completed within 10 days of the order arriving in store.

Where do I pick up my online order in store?
Your online order will be ready at the Customer Service Desk for pick up.

Why does it take 12-14 business days for my item to arrive in Store for Pick-Up?
If your Order ships from our central Distribution Centre, it may require up to 10 days to travel to your Pick-Up location based on our truck/replenishment schedule.

Why does it take longer for Factory Ordered items to arrive in store for pick up?
Factory orders ship from the manufacturer to our Distribution Centre before arriving at your chosen Ace store, thus increasing the required travel time.

ONLINE ORDER PAYMENT

Do I pay for the item online?
Yes. All orders must be paid in full when placed online.

How do I pay for my online order?
Online orders can be paid for by Mastercard or VISA.

When will I see the charge appear on my credit card?
Once the order is placed, you will be charged a 100% deposit for your order.

Can I split payment for my online order over multiple cards?
Not at this time.

Can I use a Gift Card or eGift Card to pay for my item?
Gift cards cannot currently be used online.

What happens if my credit card is declined?
Your order will not be processed and you will need to supply another credit card to successfully place your order.

Are there any extra fees?
Ace reserves the right to charge up to a 10% restocking fee for an Online Order Ship to Store product(s) that are unclaimed after 20 days of the order date. This restocking fee will be applied to the credit card used for order validation during the checkout process.

ONLINE ORDER PRICING & DISCOUNTS

If I order an item online at regular price, and it is on sale when I pick up it up, do I receive the sale price?
Yes. Customers will receive the sale price if the item is on sale at time of pick up. You will always receive the better price for your online order. Your order will be refunded at the store, and then you can re-purchase for the lower price.

If I order an item online at a sale price, and it returns to regular price when I pick it up, do I receive the sale price?
Yes. Customers should bring their Order Available For Pick Up email with them at time of pick up to ensure they receive the price on the item as per time of ordering. You will always receive the better price for your online order.

I have an Online Promo Discount Code. What do I do with it?
During the checkout process, you will be asked to enter any Online Promo Discount Codes that you have. Note that Online Promo Discount Codes are only valid for certain time periods and then they expire.

Although we strive for accuracy, some errors may occur. Ace reserves the right to correct any errors regarding pricing or products.

RETURNS

What if my online order is not what I expected when I go to pick it up?
If the item does not meet your expectations, you are not obligated to take the item home. We will refund your purchase at 100% of the purchase price.

I need to return an item I purchased through Online Order Ship to Store. How does that work?
Our regular Return Policy applies to any item purchased online. Items can be returned to any Ace location.

Still have questions?
Contact us at customerservice@peaveymart.com.
Ace is a part of the Peavey Industries family of brands.